Frequently Asked Questions

Find answers to the most frequently asked questions I receive. Don’t see your question below? Contact me!

How do I make, change or cancel an appointment?

To optimize efficiency of our clinic’s daily schedule, our appointments are managed by a real person, not a computer. The most efficient way to make an appointment is by phone 905-852-2929, or by booking your next appointment at the end of your visit. To change or cancel an appointment, please call my office at 905-852-2929. I know your time is precious and I ask that you value mine too. Please note I require at least 24 hours notice for changes or cancellations or a missed appointment fee will be billed. Or, you can send me flowers – that usually does the trick!

What is your cancellation policy?

I know that your time is precious, and I ask that you value mine as well. Your appointment time has been set aside just for you and I kindly ask that you honour it. Please provide at least 24 hours notice for cancellations or rescheduling, otherwise you will be billed in full for the time of your appointment. I don’t like a lot of rules, but this one is just fair. At True Roots Healthcare, we ask that you leave your credit card on file when you book in as a new patient, simply to confirm the space and time of your appointments.

What conditions do you treat?

I treat people, not disease. However, I get that sometimes you just want the details! I have a special interest in treating fatigue, chronic stress, burnout, digestive concerns and hormonal imbalances.

What is IV therapy?

IV therapy is the infusion of vitamins, minerals and amino acids directly into the bloodstream. Because IV treatments bypass the digestive tract, nutrients are quickly absorbed and readily accessed by your cells. The additional benefit is that we can administer higher doses of these nutrients than what can typically be administered with oral supplementation. This ultimately means your body gets what it needs quickly, and you will start to feel better, faster!

Why would I want a vitamin B12 injection?

Vitamin B12 injections have a multitude of benefits, beyond correcting a deficiency. I believe the conventional medical system grossly underestimates optimal blood levels of vitamin B12; meaning your levels may be below optimal without you knowing. Fatigue, anxiety and depression can all be symptoms of a vitamin B12 deficiency, and many patients who receive a B12 injection for the first time report improvements in their energy, mood and/or sleep. For more information on the neuropsychiatric benefits of vitamin B12, please refer to this article by Dr. Jonathon Prousky ND.

Am I going to have to eat a ton of kale, take a million supplements or become a hippy?

Only if you want to! Sometimes getting better means making changes to your current lifestyle. However, those changes are individualized to your unique needs, always explained in detail and supported by medical research wherever possible. You should always know why you’ve been prescribed a specific dietary or lifestyle change, supplement, medication or in-office treatment like vitamin B12 injections, acupuncture or IV therapy.

Do I have to stop seeing my medical doctor or taking my medication?

Absolutely not! My family doctor is one of my most valued health allies. I recommend all patients have and maintain a relationship with their own family doctor and/or specialists. I value integrative and collaborative care and do not believe you should have to “choose sides”. Medications may only be changed by the prescribing physician, however I have a wealth of experience working with patients on various types of medications to address side effects or nutrient depletions. I believe naturopathic doctors are well-positioned to address integrative care in this way as we are trained in pharmacology, botanical medicine and clinical nutrition.

Can you test for that?

Naturopathic doctors can run standard bloodwork like your family doctor, and more specialized testing like urinary or salivary hormone panels, food sensitivity panels, comprehensive stool analyses and more. I personally use a lot of laboratory investigations so we can fast-track your ability to feel your best. When we know and understand your unique biochemistry, we can fix it. Bloodwork and other laboratory testing may be covered by extended healthcare benefits.

How much does it cost?

I believe your health is your greatest asset and you are worth investing in! If you have extended healthcare benefits that cover licenced and registered naturopathic doctors, you should receive reimbursement for at least a portion of the visit fee.

Initial Visit (60 mins) – $190

Follow Through Visits

Regular (15-30 mins) – $95

Extended (30-45 mins) – $142.50

Treatments such as vitamin B12 injections, IV therapy, supplements and laboratory testing vary according to the treatment prescribed. For your convenience, we have an in-office dispensary at True Roots Healthcare and I also use the online dispensary platform, Fullscript. You are welcome to purchase your supplements and other recommended products in office, online or at any other location of your choice! Only supplements and products are subject to HST. The rest is tax free!

Where are you located?

Most of the time, I practice at True Roots Healthcare, located at 304 Toronto Street South in Suite 202 in Uxbridge, ON. We’re located in the Elgin Centre building on the second level above the retail stores. You can access the clinic through the building’s central doors from either the front or the back of the building. There is plenty of parking as well as an elevator to the second floor. (But you’ll take the stairs if you can, right?!) As often as I can (which is typically 2-3 times yearly), I travel to my hometown of Labrador City and operate a satellite clinic out of the Labrador Family Chiropractic office. If you are a patient living in Labrador West, you can feel free to contact my clinic in Ontario for more information.

What is the True Roots Wellness Warrior membership community?

The Wellness Warrior membership community is a collective of 12 locally owned and operated businesses in Uxbridge (in addition to True Roots Healthcare). We’re all on a mission to support healthy living and make it as accessible as possible to our local community! The membership is free and gives you exclusive access to discounts and special offers by these incredible businesses. Simply stop by True Roots Healthcare to pick up your card and start saving – all while supporting local and taking your health to the next level!